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B2B payment gateway, London, UK

45 merchants onboarded themselves

45Merchants onboarded without a sales callClient CRM and gateway dashboard

What was not working

Every integration started with a sales call and ended with an engineer sending code snippets by email. Developers who wanted to try the gateway on a Friday evening had nothing to try.

What we did

  1. 01Published the documentation openly, with working examples in the languages merchants actually use.
  2. 02Added sandbox keys available immediately after sign up, with no call in between.
  3. 03Built the first payment path so it can be completed in under an hour.
  4. 04Left support to the cases that genuinely need a person, with the integration log attached.

Services used

Published with written permission from the client, who asked not to be named. That is why the business is described by industry and location rather than by its name, and why every number here carries the system it came from.

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