Local services
The job goes to whoever answers first
In home services the first business to pick up usually wins the job. Everything else is secondary to that one fact.
Missed calls answered and returned automatically
§ 01 / 05What we hear
The complaints that repeat in this trade
- Calls arrive while your crew is on a roof or under a sink
- Voicemail is a dead end: most callers dial the next listing instead
- Estimates are promised and forgotten between jobs
- Ad spend cannot be tied to jobs actually booked
§ 02 / 05What changes
The moves that matter here
- Answer every call
- A voice agent picks up when the crew cannot
It books, takes a message, or escalates. It never sends a caller to voicemail.
- Text back instantly
- A missed call triggers a message within seconds
- Book from the phone
- Slots that reflect real crew availability
- Chase estimates
- Automatic follow-up on quotes that have gone quiet
- Report jobs, not clicks
- Cost per booked job by campaign and by area
§ 03 / 05Constraints
What this industry does not let you skip
These are the rules we build around. A vendor who has not worked in your trade usually discovers them after the build, which is the expensive time to discover them.
Service areas
Campaigns and pages split by area, not by one radius
Seasonality
Budgets planned around demand, not spread evenly
Crew capacity
Booking never promises a slot the crew does not have
§ 04 / 05Commitments
What you can hold us to here
§ 01 / 01Questions
Asked by people in this trade
Will a machine answering the phone put customers off?
Less than voicemail does. It says it is an assistant, it books or takes a message, and it escalates when unsure. The comparison is not with a person picking up, it is with nobody picking up.
We already get enough calls. What would you change?
Then the work is on the ones you miss and on estimates that go quiet, not on more traffic. That is usually the cheaper half of the problem and we start there.
Numbers from real projects in this industry will appear here as clients clear them for publication.
We already know your constraints
Thirty minutes. We will tell you which of the four leaks above is costing you most.
Free, 30 minutes, no slide deck.