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Solution

Every enquiry in one list

Enquiries arrive by form, phone, WhatsApp, and referral. When they live in four places, follow-up depends on who happens to remember.

Sources attached, delivery status visible

§ 01 / 05Sounds familiar?

If two of these are true, this page is for you

  • You cannot say how many enquiries came in last month
  • The first reply takes hours because nobody owns the inbox
  • Ad spend cannot be tied to a closed deal
  • Two people have called the same prospect this week

§ 02 / 05The approach

What changes, in order

Collect
Forms, calls, chat, and messengers into one list
Attribute
Campaign, keyword, and landing page on every record

First and last touch kept for 90 days.

Route
Assignment rules so no enquiry sits unowned
Prove delivery
Visible status with one-click resend

A failed webhook is visible instead of silent.

Measure
Reply time and conversion by source, weekly

§ 03 / 05Commitments

Measured, not promised

1 hrTarget first replyBusiness hours
90 daysAttribution retainedFirst and last touch
0Enquiries of unknown originAfter setup

§ 01 / 01Questions

Before you ask us

What counts as an enquiry?

Anything with a contact detail attached: a form, a call that connected, a message, or a booked slot. We agree the definition in discovery so the number means the same thing every week.

Does this replace our CRM?

It can, or it can feed the one you have. If your CRM works and only the inputs are broken, fixing the inputs is the cheaper project and we will say so.

Find out which half is actually broken

Thirty minutes with your numbers open. Often the fix is cheaper than expected.

Get a free build plan

Free, 30 minutes, no slide deck.